Privacy and Return Policy
At Iron collective we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- For hygiene reasons.
Exchanges
- We offer exchanges for a different size or color where stock allows.
- If your preferred item is unavailable, a refund or store credit will be issued.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5 working days.
- Shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us at our emails within 14 days of delivery.
- We will arrange a replacement or issue a full refund, including shipping costs.
How to Return
- Email us with your order number and reason for return.
- Pack the item securely, including the original invoice/packing slip.
- Send the parcel to the return address provided by our team.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service, as we cannot be held responsible for items lost in transit.